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Four lessons learned for how to effectively engage your teams

Captain Hothead was mad. Our unit returned from the field and we were missing a sensitive piece of equipment which is a big deal in the military. No one was going home until we found the missing item. Captain Hothead called his leadership team into his office and exploded on us. How did we let this happen? Why were we all so stupid? He was ranting like a lunatic, yelling and screaming for all to hear. Suddenly someone knocked on his office door and let him know the missing item was found. The problem was solved. I was a young lieutenant in the Army, wondering if I was experiencing lessons learned about how to effectively engage members of a leadership team. My hunch was correct.

No one wants to feel like a new recruit at boot camp.

Lesson Learned #1 – take the blame for any failure

Captain Hothead did not understand the first lessons learned for how to effectively engage your teams – take the blame for any failure. As a leader, it is crucial that you hold yourself accountable for all the results your team produces – the good, the bad, and even the ugly. Take the blame when your team fails. Own it. Don’t throw your team members under the bus when things do not go well. Instead – take responsibility and get busy fixing it. Some will ask why in the world would you do that if the failure is a direct result of your team members’ actions. The answer is simple. You are clearly demonstrating that you have their back when it matters most. It shows that you are with them in both the good and bad times which builds trust. Jocko Willink describes his concept of extreme ownership in the video below.

Jocko Willnik describes extreme ownership in this video.

Lesson Learned #2 – praise your team publically for successes

When your team delivers excellent results be sure to praise them publically for their success. I am amazed by the number of leaders who do not know how to do this. Rather than celebrate a victory they tell their team to get back to work right away without any acknowledgment of their success. It is not a difficult task to publically praise your team. Below are a few simple examples. Note that none of these take that much time or resources to execute.

Group meeting – give them a “shout out” during your next meeting.
E-mail your boss – send a note to your boss praising the team.
Awards – submit them for an award for their performance.
Gift – buy them a gift for a job well done. Include a thank-you note.
Team meal – take the team out for a celebratory lunch or dinner.
Team Happy Hour – gather after work to raise a glass and celebrate.

“Public praise is a force multiplier. It will boost your team’s morale and help sustain them when times get tough.”
Colonel (R) Richard J. Keating, my father

Lesson Learned #3- do not scold in public

Members of your team will make mistakes. As the leader, you will need to deal with them. Sometimes that means providing feedback or coaching. In other situations, you may need to do something more drastic like remove someone from a position, or fire them. It is vitally important that you conduct these crucial conversations in private, not public. No matter how big or bad the mistake is, do not scold anyone in public. It is humiliating, and no one wants, much less deserves that kind of treatment. Plain and simple – do not embarrass anyone in public. If you choose to ignore this lesson learned you will pay the price. I have seen it happen many times. A leader went off on someone in public and it came back to bite them later. Don’t do it. Be the better leader who handles these conversations appropriately.

Don’t treat your team like a member of the Roy family.

Lessons Learned #4 – if you make a mistake, fix it

Not only will your team members make mistakes. You will too when it comes to engaging your team. It is inevitable. My advice if you make a mistake is basic – fix it. Loopback with the person or people involved and make things right. For example, not too long ago I did not heed my own advice and scolded someone in front of others. It was the end of a long day. I was tired and hungry. I told this person rather forcefully that he took way too long wrapping up the day with a group of customers. It was a mistake to snap at this person and I knew it. Someone on our team also let me know that I embarrassed the person with my way too direct feedback. Shortly thereafter, I went to talk with the person letting him know I was sorry for my comments and appreciated all the work he had done that day. He accepted my apology and we moved forward successfully. If you make a mistake like I did don’t wait for things to get better. They won’t. In fact, it will probably get worse.

Bottom line – leverage these four lessons learned to effectively engage your team

Take the blame for any failure.
Praise your team publically for its successes.
Do not scold in public.
If you make a mistake, fix it.

When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
Simon Simek

ATW! is designed to make you a better leader

I hope you join me on this journey to raise the next generation of leaders. The world is in desperate need of more great leaders. Women and men who lead with confidence, clarity, and creativity. It’s time to become the leader that your world needs. Let’s go All The Way!

All The Way Leadership!

Practical tactical tips leaders leverage to effectively engage their teams

Our Battalion Commander decided one morning that he wanted to spend time with his troops. We were many months into a peacekeeping mission and we were all bored. I volunteered to escort our commander for these visits. They were awkward. Almost no one knew our commander. He was horrible at talking with any of the troops. It was clear that this Lieutenant Colonel did not know the practical tactical tips leaders leverage to engage their team members effectively.

Many military leaders I worked with were excellent at engagement.

Practical tactical tips for effectively engaging your team members

All The Way Leadership! believes that strong leaders engage their team members in a meaningful manner. They effectively engage their team members using many methods It is important that leaders ask insightful questions to effectively engage their team members. In this post, I share some practical tactical tips (PTTs) for how to effectively engage your team. Simple advice for new leaders to follow.

Practical tactical tips can help you avoid making stupid mistakes.

Practical Tactical Tip (PTT) #1 – Your engagement must be authentic

Authenticity is a hot topic for leaders these days. There are many excellent books and articles describing how to be an authentic leader. I will keep it simple. Being yourself is the most basic definition of authenticity. I will add that it helps if you show up at work as the best version of yourself. The reason you need to be authentic is that no one likes fake engagement. Your team can tell if you are faking it, and will respond accordingly. When you engage your team – be authentic. They deserve it.

PTT#2 – Engage your team on a consistent basis

I have already written about the importance of consistency when it comes to engaging your team members. It is worth repeating here that the best way to build strong relationships with your team members is through consistent engagement. You build trust and increase mutual understanding each time you talk with your team members. Trust is critically important, especially when it comes time for a leader to have a crucial conversation. If a leader lacks rapport with their team members, it can be challenging when he tries to have a discussion about a difficult topic. Trust me – no one wants to experience an awkward interaction with their leader, especially on important issues.

Engage your team members on a consistent basis.

PTT#3 – You may need to share about yourself when you engage your team

People are usually not that comfortable talking with someone they hardly know. It is rare that you will open up to a complete stranger. This is true in life, and also at work. Therefore, it is important that your team know who you are. If you are going to engage your team in a meaningful way I recommend that you share a little about yourself when talking with them. No, you don’t need to go into excruciating details. And for heaven’s sake, do not overshare. Rather I am saying that part of being authentic is showing up as yourself at work. Share insights about who you are, what you like to do, and other tidbits that might be relevant. I have worked with some leaders who refuse to disclose any personnel information to anyone. They remained an absolute mystery to everyone which lead to strange interactions.

It is okay to share some personal details with your team members.

A final practical tip – when in doubt thank your team for the work they do

One final practical tip. If you are unsure what to talk about when engaging your team. A good place to start is by thanking them for the work they do for you. No one is going to get mad at you or think you are an ineffective leader if you give gratitude for their efforts. In fact, I believe it will have the opposite effect. Many people at work feel underappreciated for all they do. Be the kind of leader that goes out of her way to say thank you to your team members on a regular basis. It will pay dividends in the long run.

People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou

ATW! will make you a better leader

All The Way Leadership!

The legacy of MLK continues to grow 60 years after his most famous speech

Martin Luther King, Jr. remains a personal hero of mine. I believe MLK is one of the greatest leaders America ever produced. His name belongs among other American titans like Washington, Jefferson, Lincoln, Teddy Roosevelt, and Ike Eisenhower. Here are five reasons why his legacy continues to grow sixty years after his most famous speech.

1. MLK leveraged his strengths to the advantage of others

Martin Luther King, Jr. did not have much power at all as a leader. He was an African-American man living in the segregated South. Whites and blacks were not equal. He was not a wealthy man either. MLK did possess several strengths that he leveraged to the advantage of others. First and foremost, he was a man of deep faith. Trained as a Baptist minister after completing college, MLK based his worldview on his Christian faith. He often quoted scripture when speaking and writing to justify the righteousness of the civil rights cause. Brilliant – preach the truth to the racists who claimed to be Christians. Little did they know at the time how foolish they looked in retrospect.

Fools find no pleasure in understanding
but delight in airing their own opinions.
Proverbs 18:2

2. He fought the battle with ideas

Martin Luther King, Jr. was a smart man. He passed the entrance exam for Morehouse College at age 15. He graduated with a degree four years later. MLK completed seminary, earned a Master’s degree, and received his Ph.D. by age 26. Impressive academic credentials that would serve him well over the years. If you read his writings or listen to his speeches they are both inspirational and logical. It is hard to pull apart his positions or argue against them. Many tried – most failed. MLK decided to fight his battles with ideas and non-violence. Genius moves on his part. His enemies, critics, and antagonists were not sure how to respond. They did not realize that he fought from higher ground and held the advantage, rather than the other way around.

3. MLK learned big ideas from others

Martin Luther King, Jr. was a Christian, and he was willing to learn from others. His non-violent approach to the civil rights struggle was rooted in his faith and modeled after Gandhi’s actions when battling the British Empire. According to a trusted internet source, from the early days of the Montgomery bus boycott Martin Luther King, Jr., referred to India’s Mahatma Gandhi as “the guiding light of our technique of nonviolent social change”. MLK realized the odds were stacked against him. He decided to learn from another leader who faced a similar situation and won. Ingenious idea – it worked. In the end, both were victorious.

4. He spoke with clarity and purpose

Martin Luther King, Jr., is arguably one of the greatest orators in American history. When MLK spoke, he inspired others to act. The words he said, and the ideas he offered still reverberate across the world today. He was clear and spoke with purpose. It is a divine talent that few possess. Imagine for a moment the pressure MLK must have felt as he stood before hundreds of thousands on the National Mall. The “I Have a Dream speech” he gave that day is considered to be one of the best speeches ever. Right up there with Lincoln’s Gettysburg address. MLK’s most famous speech inspires me to be a better person and dream of the world he described.

One of the best speeches in American history.

5. MLK chose the harder path

Martin Luther King, Jr. paid the ultimate price for the civil rights cause. He was assassinated on April 4th, 1968. What a tragic loss for America, and the world. His early death is strikingly similar to President Lincoln’s. Both were gunned down by madmen. Both decided to take the harder path and paid the price. Lincoln and MLK both took America to a new mountaintop, a better place. I am grateful for both of them. I especially admire MLK’s decision to take the high road, the harder path. His life greatly impacted mine. I was born only a few short months before he died, and I cannot imagine what the world would be like without him. I am reminded of his impact whenever I hear the song “Pride (In the Name of Love)” by U2. A song they wrote in tribute to him.

We still have a long way to climb

America and the rest of the world still have a long way to go when it comes to equality and civil rights. In fact, I think one could argue that we have taken a few steps backward this past decade. That needs to change. Let’s move forward to the next mountaintop. To go backward would sully the legacy of Martin Luther King, Jr. A man whose legacy continues to grow with each passing year.

All The Way Leadership!

Insightful questions strong leaders ask themselves to effectively engage their team members

The Federal government shut down several years ago. Almost every government employee was sent home. My team remained to keep things going. No one knew how long the crisis would last. I briefed our leader about the situation. The biggest concern was how would we keep people motivated during the shutdown. “How often do you meet with your team?” she asked. We met weekly, I answered. She recommended we establish a daily stand-up session. We did and it worked. We were able to engage everyone daily. The shutdown eventually ended and we got back to business without any major missteps. This leader was well prepared to handle this situation because she always asked insightful questions.

Strong leaders ask insightful questions.

IQ#1- How often do you engage all of your team members?

This question is crucially important for any leader to consider, especially if you have a virtual team or remote team members. You only have so much time available in your schedule, so make the most of these engagements. This question begs another one which is how often should you meet with your team members. There is not one right answer for all situations. The general guidance I am providing is that you meet more often with junior team members vice your seasoned veterans. A recent college hire will likely need more guidance, coaching, and mentoring than team members who possess decades of experience. Consistency is the key.

Hybrid work environments are becoming more common.

Strong leaders engage all of their team members on a consistent basis

Strong leaders make a habit of engaging all of their team members on a regular basis. It is hard to build trust and rapport with your team if you are not talking with them consistently. This point is especially true for new leaders or experienced leaders who are in a new role. A typical pattern may look something like this:

A weekly team meeting for collaboration, and coordination.
A bi-weekly 1-on-1 meeting with each team member.
A monthly social event – team lunch, happy hour, etc.

I don’t have, nor am I suggesting a magic formula for how to consistently engage your team. Rather, simply make sure it happens. Send out the recurring meeting invites so that these sessions are on the calendar.

Don’t exhaust your team with endless meetings

IQ#2 – Does everyone understand the purpose of your meetings?

Speaking of meetings – many people feel like there are way too many of them. It seems like there are even more meetings now than there were before the pandemic. Nowadays more people work remotely. It is easier than ever to pack your calendar full of meetings. Don’t do it. I am not anti-meeting. They are useful for sharing information, collaborating, and connecting with your team. I do think it is important that everyone understands the purpose of your meetings. Otherwise, you risk wasting your team members’ time by having them sit in meeting after meeting. Your team needs time to get their work done. Don’t force them to work extra hours or multi-task all day long because you packed their schedules with endless meetings.

Memes about meetings are popular these days.

Strong leaders do not micromanage their team via status meetings

I am noticing that status meetings are all the rage these days. Leaders will gather a large group to get the current status of everything. Status reviews are a best management practice, but be careful. As a leader, you will drive your team nuts if you are constantly asking them for status updates. There is a word for this problem – micromanagement. I have written about this topic before. No one wants to be micromanaged. It goes against human nature and is a bad engagement technique.

High performing team members don't need to be micromanaged. — Most team members don’t need to be micromanaged.

IQ#3 – Do you have a formal and/or informal awards program?

The third insightful question to ask yourself as a leader focuses on recognition. Are there formal and/or informal awards that you can give to deserving team members? I have been a leader in the military, academia, and private industry. Every organization I worked in had an awards program. It is important that you understand how awards are managed so that your high-performing team members are properly recognized for the value they deliver. If you fail to take care of your people they will leave to find a place where they are appreciated.

Make sure your team members receive proper recognition.

Strong leaders make sure their team gets rewarded in informal ways

There are never endless resources for awards programs. It is common that there are simply not enough awards for your deserving team members. What can you do as a leader? Put in place an informal awards program. I have implemented this idea several times and it was always well received. Come up with a clever way to show your appreciation and gratitude for all the hard work and outcomes your team members produce. It might be something as simple as gift cards, or a silly trinket. For one team I led, we handed out footballs to recognize high performers. We modeled the idea after what football coaches do after a win. They hand out game balls. The team loved the idea, and it became a best practice for us to recognize excellence.

I have always believed that the way you treat your employees is the way will treat your customers and that people flourish when they are praised.
Richard Branson

Take the time to ponder insightful questions about how to engage your team

Strong leaders understand the importance of effective engagement with their team members. They ask insightful questions. Strong leaders engage all of their team members on a consistent basis. They do not micromanage their teams. Strong leaders make sure their team gets rewarded. Be that kind of leader – one who knows how to engage their team members in a meaningful manner.

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All the Way Leadership!

A special Veterans Day tribute to the best veteran I ever knew

A few years ago my family laid my father, Colonel Richard Keating, to rest in Arlington National Cemetery. He was a veteran and cared deeply about other veterans, everyone who wore a uniform in service to the country he loved. My dad served over 23 years in the Army as an Infantry Officer, starting in the 82d Airborne Division. He went on to become a Green Beret who fought bravely for his country during three tough combat tours in Vietnam. Veteran’s Day had a special meaning for my father. I am reposting this blog in honor of him.

My father during one of his tours in Vietnam.

My father rarely ever cried

I looked over at my dad and noticed he was crying. It is not often that my father was moved to tears. He usually did not cry on Veterans Day. My dad, my sons called him Opa, was one of the toughest people I ever knew. He was an Airborne Ranger Special Forces officer who survived three tours in Vietnam without a scratch. He also had a big heart. I only recalled him crying when family members passed away.

This image has an empty alt attribute; its file name is IMG_2485.jpg — My dad in front of the WWII memorial in Washington DC.

Veteran’s Day 2017 was a special one

My brother and I had the privilege of escorting my dad to the Vietnam Memorial in Washington DC. Opa participated in a ceremony with his 1956 West Point classmates. Each year those who are still here gather at the wall to honor one of their classmates who perished during the war. They read the names of the fallen, share the story of one in detail, and then walk down to where the name of that person is etched on the wall to place a wreath.

This image has an empty alt attribute; its file name is IMG_2486.jpg — My father in front of the Vietnam War memorial.

Family members of the fallen participate

It is a simple ceremony – nothing fancy. No long speeches, no politicians, no fanfare. Just a small group of veterans honoring one of their own. It was one of the most powerful Veteran’s Day events I have ever witnessed. I can understand why my dad cried during the ceremony. I teared up more than once while there.

This image has an empty alt attribute; its file name is IMG_2488.jpg — Kicking off the informal ceremony for the USMA class of 1956.

Visiting the wall is difficult for many veterans like my dad

I am really glad that Opa was brave and decided to participate in the ceremony. He usually didn’t. My dad is a Vietnam veteran. He served three tough tours there. He lost a lot of friends in the war. Visiting the wall was a draining event for him. It was an emotional one. The wall reminded him of the war, battles fought, lives lost, and the complicated aftermath.

This image has an empty alt attribute; its file name is IMG_2487.jpg — My brother and Dad read names on the wall.

Many veterans thrived after Vietnam

Fortunately, my father was able to return to the states and live a healthy and productive life after the war. My brother and I are the direct beneficiaries of my dad’s ability to put the war behind him and fulfill the American dream – to provide for your children so that they have an even better life than the one you lived. I have the same dream for my children and will do all that I can to make that happen. I want them to have a better life than mine. The reason veterans fight is for a better tomorrow.

This image has an empty alt attribute; its file name is IMG_2493.jpg — Several of my dad’s classmates went on to be generals.

Veteran’s Day is for telling stories

My dad was a generous person and was always willing to help others in need. I experienced this firsthand as his son and witnessed it as he interacted with others. I saw another example of it during this ceremony. After we walked down to the wall Opa called over one of the family members who attended. He was the grown son of a fallen classmate. He is probably my age, or maybe even a little bit older. My dad let this family member know that he was good friends with his father many years ago. Opa shared a funny story that the man had never heard before.

This image has an empty alt attribute; its file name is IMG_2492.jpg — Veterans catching up and telling stories.

Veterans know stories that family members need to hear

Dad proceeded to tell the son of his fallen classmate about his father. What his dad was like as a man. How he was a strong, smart, and brave soldier. Opa thought about the world of his classmate and was very sad when he learned about the untimely death of his good friend. My father was emotional – his eyes welled up with tears. Fond memories mixed with painful blasts from the past. It was a difficult thing for my dad to do, but he did it anyway. Opa gave this man a special gift that morning. The gift of knowing that his own dad was a great soldier. Afterward, the man thanked Opa for his service, and more importantly for letting him know about his father.

Opa talking to son of fallen classmate — Opa tells a story to the son of a fallen classmate – the gift of memories.

Thank you to all veterans

It is impossible to calculate the toll war takes on a nation, especially its veterans. So it is important that we honor those who have served. The brave men and women who have sacrificed so much for our country. They deserve our respect and gratitude. My father is from a generation that fought an unpopular war, in an unknown part of the world, for reasons that are still somewhat of a mystery to this day. It was tough, but he and his generation did their part.

From this day to the end of time, without our being remembered: we few, we happy few, we band of brothers—for whoever sheds his blood with me today shall be my brother. However humble his birth, this day shall grant him nobility.
Henry V by William Shakespeare

Today’s veterans deserve our thanks

For the past two decades, our country was entangled in a long war that has cost our nation dearly. Today’s veterans face many of the same challenges that my dad and his classmates did many years ago. One day many years from now they too will gather together and talk about the wars they fought. As for you – do your part. If you see any veterans – thank them for their service. They deserve it, just like my dad.

This image has an empty alt attribute; its file name is IMG_2490.jpg — More stories about fellow veterans.

ATW! is designed to make you a better leader

I hope you join me on this journey to raise up the next generation of leaders. The world is in desperate need of more great leaders. Women and men who lead with confidence, clarity, and creativity. It’s time to become the leader that your world needs. Let’s go All The Way!

All The Way Leadership!

Strong leaders effectively engage their team members using many methods

Last month I wrote about the fact that strong leaders engage their team members in a meaningful manner. The next series of blogs will describe in more detail how to engage your team. In the post-pandemic world, these leadership skills are more important than ever.

Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Anne M. Mulcahy

Some leaders are simply not good when it comes to engaging their team members

Years ago, I worked for a leader who did not know how to engage his people. He made everyone nervous with his awkward interactions. It would not be an issue for many roles, but it is problematic if you are a leader. In this case, he was a Battalion Commander with over 500 people assigned to his unit. It was embarrassing how awful he was engaging others. Morale suffered greatly because no one knew what the commander wanted, or if he was ever pleased with our performance. Everyone sighed with great relief the day this commander left. He was that bad.

No one enjoys engaging with awkward leaders.

The leader who replaced him knew how to make good connections with others

A new leader arrived. This leader knew how to engage with her soldiers. Morale improved immensely and performance improved across the board. Simply because we were working for a leader that cared about her people and went out of her way to engage with them in a meaningful manner on a regular basis. She was the kind of leader I enjoyed working for and learning from. She was that good.

Positive engagement leads to better results.

A tool to help you engage your team members

As a leader, it is important that you know how to engage your team members in a meaningful manner. There are several different techniques available for leaders to leverage. The table found below describes many methods for engaging your team.

Use the most appropriate technique to engage your team

Status meetings – use this method to find out the status of current activities. You will learn about the work your team is doing. People typically enjoy sharing what they are doing with others, especially their leader.
One-on-one meetings – this method is for discussing individual performance and career goals. It is a good way to set expectations and provide or receive feedback.
Hallway conversations – this informal method allows leaders to touch base with team members to see how they are doing. You can quickly learn what is “top of mind” for your team which is vital for leaders to know.
LBWA = leadership by walking around. Leverage this method to get a sense, in general terms, of your team members’ attitudes and sentiments. It is an excellent way to identify challenges early on so that you can resolve them quickly.
Two-word check-in – I learned this method from a Brene Brown leadership course. It works well in a virtual or hybrid setting. Ask your team members at the beginning of a meeting to say or type in the chat two words that describe how they are feeling. It helps leaders show empathy at work, especially if someone is not feeling good.

Obviously, there are many more techniques than what is covered here.

Engaging your team on a regular basis will pay off.

What about you? Do you know how to engage?

Do you know how to engage your team members in a meaningful manner? If not, it is time to learn how. We will explore this topic in detail to include points to ponder, practical tactical tips, and lessons learned based on decades of experience.

ATW! is designed to make you a better leader

All The Way Leadership!

Strong leaders always engage their team members in a meaningful manner

Think about a strong leader you know. Ask yourself a question. Did she engage your team members in a meaningful manner? The answer is yes. Strong leaders do. Now think about a weak leader. Someone you did not enjoy following. Ask yourself the same question. Did he know how to engage his team? Your answer probably changed to no. It is difficult to follow someone who does not know how to have meaningful engagement with their team members.

Team members expect to interact with their leader on a regular basis

Engagement with your team members is a constant leadership challenge

All leaders engage with their team members. It is part of any leadership role. The frequency varies and depends on several factors. For example, some leaders interact with their team on a daily basis in a physical work location. Other teams work completely from home and all engagement is virtual. Some teams are hybrid. The best leaders I worked for have energetic engagement with their teams on a regular basis. Sure – you can avoid many personal interactions by either hiding in your office or packing your calendar full of meaningless meetings. Weak leaders use this approach hoping that no one will notice. Don’t be that kind of leader.

Hiding from your team is never a good idea.

Research shows that engaged team members produce much better results

There are several research studies focused on how employee engagement affects performance. Each of them seems to come to the same conclusion – engaged employees produce better results. It makes good common sense – people who enjoy the people they work with get the job done, and then some. This video provides several examples of the positive impact engaged employees will create. The obvious implication for leaders is that it is a worthwhile investment of your time to focus on meaningful engagement with your teams. Ignore it and performance will suffer.

Disengaged employees cost U.S. companies up to $550 billion a year.
The Engagement Institute

Retaining high-performing people is a constant battle

If you want to succeed as a leader you need a great team comprised of high-performing people. Finding the best and the brightest talent is challenging. Keeping them satisfied and content at work is a constant battle. Another reason that meaningful engagement is vital to your success is that your high-performers will not stick around if they feel stuck in a rut. Like you, they want to learn, grow, and take on bigger challenges and greater responsibility. I have witnessed several leaders neglect to engage their top performers on a consistent basis only to watch them walk out the door later. Don’t make that mistake.

Don’t let your high-performers get bored and leave for the wrong reasons.

Team member engagement is even more important in the post-pandemic world

Many things changed in big ways during the pandemic including how leaders engage their team members. Nowadays some people work remotely full-time, some are hybrid (a few days in the office, the rest at home), while others still go into the workplace every day. Leaders need to factor all these variables into how they engage their team members, especially if they have remote or hybrid team members. Recently there have been several studies about the modern workforce that describe why so many people are quitting their jobs (the great resignation), working less than before (quiet quitting), and leading in a hybrid work environment. Strong leaders are paying attention to these post-pandemic changes. Weak leaders are saying everything is back to normal and that the pandemic will not have a lasting impact.

Virtual teams are more commonplace in the post-pandemic workplace.

What about you?

Are you engaging your team members in a meaningful manner? Do you know how to lead in the modern work environment? If not, don’t worry – All The Way Leadership! is here to help. The next series of blog posts will focus on this topic.

ATW! is designed to make you a better leader

All The Way Leadership!

A final quote about making good decisions from a famous leadership guru

The main focus of this leadership blog during 2022 has been making good decisions. Let’s wrap up this topic with a quote from a famous leadership guru that hammers home why it is important. If you want to be a great leader you must be able to make good decisions. Bad decisions lead to bigger problems down the road.

“Most discussions of decision making assume that only senior executives make decisions or that only senior executives’ decisions matter. This is a mistake.”
Peter Drucker

All leaders make many decisions

Peter Drucker is saying that if you are in a leadership position you will make decisions. It is a fundamental part of any leadership role. You may ask yourself – am I a leader? The simple answer is if you are in charge of anything or anyone then you are in a leadership position. Make sure you know how to make decisions, good ones. Remember, if you choose not to make a decision, then you have made a decision—the decision to do nothing which is usually unacceptable.

Leaders get paid to make tough decisions.

What happens when lower-level leaders make bad decisions

When junior leaders make bad decisions it produces terrible results. If they go unchecked, by senior and executive leaders really bad things can happen. I will use a real-world example to drive home this point. In 2018 a consultant provided a warning to a property management company about the state of their buildings in a Miami complex. It cited “alarming evidence of major structural damage to the concrete slab below the pool deck and abundant cracking and crumbling of the columns, beams, and walls of the parking garage under the 13-story building. Reports were filed, and plans were made, but the work was not completed in time. The buildings collapsed in the middle of the night on June 24th, 2021, and killed almost 100 people. A series of bad decisions and delays by execution-level leaders was not caught in time to avoid this tragedy.

Good decisions are needed at all levels of an organization

Peter Drucker is reminding us that decisions matter at all levels of an organization, not just at the top. Yes – senior executive-level decisions are hugely important. Decisions made by lower-level leaders also create impacts – either positive or negative. In high-performing organizations, execution-level leaders are empowered, and they make good decisions. At the other end of the spectrum, lower-level leaders may be inhibited from making decisions, or they are not trained to make good ones. Instead, they make bad decisions that create negative impacts. If left unchecked bad decisions made by non-executive leaders can lead to catastrophic results.

Empower and train your leaders so that they know how to make good decisions

How do you avoid a scenario like the one in Miami? Empower your leaders and train them so that they know how to make good decisions. Your team will amaze you with results if you make this investment. The more good decisions your leaders make, the better off your team will be today and down the road.

Help your leaders make good decisions with relevant training.

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What is another horrible mistake to avoid when making decisions?

Our Brigade Commander gave the order. We would ruck march over 20 miles to start the field training exercise. His Battalion Commanders and staff recommended against this approach, but the Colonel didn’t listen. He said that is what they did in his last unit. We would do the same. His bias showed. I was an infantry platoon leader in the 82nd Airborne Division. I wondered why we were not training like we would fight – parachute assault into the field. It didn’t matter what I thought. We road marched the many miles as ordered. It sucked.

Rucking with a heavy load is exhausting.

Our Commanders bias caused him to make a bad decision

The road march was miserable. Laden with heavy rucks everyone suffered. Many paratroopers sustained injuries and everyone was exhausted by it. Things got worse from there. Over the next two weeks, many more soldiers were injured or sick as the days wore on. Morale plummeted and we performed poorly. By the end, our unit was no longer deployment ready. Our Brigade Commander got an ass chewing from the general afterward. He had made a common error in judgment – letting his bias get in the way of making a good decision.

Well-trained leaders listen to others before making decisions

A horrible mistake is making badly biased decisions

We all have biases. They are based on many things – your background, your experience, your knowledge, and a wide array of other facets. As leaders, having biases is not the problem. Making badly biased decisions is where we get ourselves into trouble. Cognitive bias comes in many different types. Researchers have identified several that can affect our ability to make good decisions. I am going to focus on two that deserve attention – confirmation bias and the bandwagon effect.

What is confirmation bias?

Wikipedia provides a clear definition. “Confirmation bias is the tendency to search for, interpret, favor, and recall information in a way that confirms or supports one’s prior beliefs or values. People display this bias when they select the information that supports their views, ignoring contrary information, or when they interpret ambiguous evidence as supporting their existing attitudes.”

Confirmation bias is a trap for leaders

Many leaders fall into the trap of confirmation bias. Rather than seek input to make a good decision, they start with the answer they want and look for data to support their answer. I have witnessed many strong leaders make this mistake. I have done so myself. Confirmation bias may be based on your experience or relying on an approach that worked previously. If the decision is similar or the same as previous ones in your career it might work again. But, be careful. The more experienced you are as a leader the easier it is to let confirmation bias rule your decisions.

I like this representation of confirmation bias

How do you overcome confirmation bias?

The easy answer for overcoming confirmation bias is to gather sufficient data and listen to your stakeholders’ perspectives. That is a lot easier said than done. Gathering data takes time, and your stakeholders may have wildly different ideas than you. Strong leaders gather all the inputs they can and factor that data into their decisions whenever possible. I recognize that in some scenarios time is not your friend. You need to make decisions quickly. In that case, I recommend talking with at least one other person about the decision before you make it.

Get input from others to avoid confirmation bias.

What is the bandwagon effect?

In a word it is groupthink. This site provides a more detailed definition: “The bandwagon effect is a psychological phenomenon in which people do something primarily because other people are doing it, regardless of their own beliefs, which they may ignore or override.” Another term for it is herd mentality.

The bandwagon effect is a problem for some teams

I see the bandwagon effect all the time in the workplace. A leader offers a solution and everyone agrees with it way too quickly. Rather than debate the idea or ask insightful questions – everyone falls in line. The bandwagon effect is a real problem for some teams because the group is relying on the ideas of the leader rather than thinking for themselves. This leadership model is sometimes called the genius with a thousand helpers. Geniuses are rare and this approach does not scale well since the leader needs to weigh in on everything. Strong leaders are aware of the bandwagon effect and take steps to avoid it becoming the norm.

Followers need to think for themselves rather than simply agree with the leader.

One way to counter the bandwagon effect is to let others go first

If you are wondering what is an effective way to negate the bandwagon effect as a leader. It is to let others go first. Ask your team members for their thoughts, perspectives, and ideas before voicing yours. It is hard for strong leaders to always be patient, but this approach helps you make better decisions. One of your team members may have the best solution and you will never know unless you ask.

Strong leaders ask their team memebers questions for input.

One caveat – a bias towards action is a good thing

There is one bias that I believe is a positive attribute for leaders – a bias towards action. Too many leaders are hesitant to make decisions and waste a lot of time thinking about problems rather than doing something about them. Yes – complicated challenges and strategic issues may take time to resolve. But I much prefer working with leaders who are doers rather than overthinkers.

You miss 100% of the shots you never take.
Wayne Gretzky

ATW! will make you a better leader

All The Way Leadership!

What is a horrible mistake to absolutely avoid when making decisions?

Our Battalion Commander figured no one would notice. He was deployed, and so was she. They just happened to be in the same unit. Work forced them to spend a lot of time together. He decided to start an intimate relationship with this Army Major. Two big problems – he was married, and she was his direct subordinate. Others did notice that they were rather casual around each other. Too casual – so they looked into it. My battalion commander was caught red-handed in an extramarital affair which is unacceptable behavior for an officer, especially a West Point graduate. He was removed from command and sent back to the States in shame. A twenty-year career down the drain because of his horrible decision. He knew better.

A bad personal decision can take your career off a cliff.

A horrible mistake is making poor personal decisions

There is a marketing campaign that says whatever happens in Vegas stays in Vegas. Clever slogan. Unfortunately, this is not true for leaders. The horrible mistake you should absolutely avoid when it comes to decisions is making poor personal choices. What does that mean? Do not lie, cheat, or steal. You will get caught at some point. Pay attention to the choices you make after hours as well. Some of you may say that it doesn’t matter. I believe that is a naive perspective. It does. I remind the leaders I work with before every holiday party – to have fun, but don’t become legendary. Don’t drink so much that others talk about you for years to come.

A marketing slogan – not a leadership principle.

We live in the age of transparency

For better or for worse, we live in the age of transparency. If you are a leader and do something stupid, like sleep with a subordinate, people will find out. Nowadays almost everyone has a phone that includes a camera and microphone. It is easy for someone to record your bad behavior and share it with others. If you sexually harass your employees it will be revealed at some point in time. What should leaders do? Think before you act. I am not saying that you need to live a monk’s lifestyle. Rather I am saying to be smart when it comes to making personal decisions. If your parents or spouse will be embarrassed by what you are about to do…don’t do it.

Phones and cameras are practically everywhere nowadays.

Many leaders fall into this horrible trap

I could list leaders who have fallen into that trap. But, I don’t need to do that. We all know a leader who made a poor personal decision and paid the price down the road. For example, I have watched leaders get fired after a corporate off-site or holiday party because they decided to get drunk which led to unacceptable unprofessional behavior. It probably seemed funny to them at the time, but was it worth it? The answer is no. I cannot emphasize this enough – be smart when it comes to your personal decisions to include what you post on social media sites. The last thing you want to do is explain a stupid tweet you posted long ago when you knew better but did it anyway.

Some leaders don’t learn from their poor personal decisions.

One caveat – enjoy yourself when you are on vacation

I am a big fan of relaxing and having a good time when you are on vacation. Let your hair down and enjoy yourself. If you are a strong leader and work hard at your job, you deserve to take a break from the daily grind every now and then. Just make sure that you don’t go overboard and end up making poor personal decisions you will regret.

The opportunity to step away from everything and take a break is something that shouldn’t be squandered.
Harper Reed

ATW! will make you a better leader

All The Way Leadership!